Call Centre adds a CRM component to Avantis.PRO from Invensys. Avantis.PRO is an Enterprise Asset Management software solution. With Call Centre municipalities, utilities and pipelines can manage customer calls and maintenance activities, related to those calls, in one system. Call Centre leverages Microsoft MapPoint to visualize the caller’s location, view information on other calls in the same area, view information on assets in the area and track the status of maintenance crews dispatched